Hi Paige, oh no! That shouldn’t be happening. Strong WiFi is important, but YES you can download videos for offline use. This can only be done on the app. Tap the video you want to download and you’ll see on the top right corner an arrow down, click on the arrow to download. To find the video, click Library on the bottom on the screen and then you’ll see “my list“ on the left side And “offline” on the right - the downloaded videos will be in the offline section.